Pan American Hotel, New York ➤ Reviews, Rooms & Prices 2025

Ruth

United States, June 2024

7.2/10

My stay at the hotel was a mix of positives and negatives. The room was a decent size, convenient to the subway, and had great service. However, there was a lot of smoke coming into my non-smoking room from neighboring rooms, making it challenging to stay warm. The location was okay but involved a lengthy commute to Manhattan. The dining experience was pleasant and affordable.

Rooms

7.0

The room was of a very decent size and supplied with everything needed for a good night's rest.

Service

8.0

The staff was very professional and helpful.

Location

6.0

The location was fine, particularly for first-time visitors to New York, although commuting to Manhattan took up a significant amount of time.

Dining

8.0

The dining experience was good, with a warm greeting from the restaurant staff and tasty food at an affordable price.

Facilities

7.0

The hotel facilities were overall satisfactory.

Mike

United States, May 2024

7.4/10

My stay at the hotel was a mix of positives and negatives. The room itself was comfortable and clean, although facing a noisy street with traffic and sirens, and the lounge playing loud music until late at night. However, the wireless internet access was a plus point. The service was friendly and helpful, with staff going above and beyond, but there were some cleanliness issues in the room. The location was convenient with easy access to the subway, albeit surrounded by the hustle and bustle of New York life. The dining options were varied, from the hotel restaurant to nearby fast-food places. The facilities were decent overall, though with some areas that needed improvement.

Rooms

7.0

The room was comfortable and clean, but noisy due to the street traffic and loud music from the lounge. Some cleanliness issues were noted.

Service

9.0

The staff was friendly and very helpful, always willing to assist guests.

Location

8.0

The location was convenient with easy access to the subway, surrounded by the vibrant New York life. Safe to walk at night.

Dining

7.0

The dining experience offered various options from the hotel restaurant to nearby fast-food places. Prices were reasonable.

Facilities

6.0

The hotel had decent facilities, although some areas required better maintenance.

James

United Kingdom, April 2024

7.8/10

Staying at this hotel was an interesting experience. The rooms, although not the largest, were clean and neat, with convenient wireless internet access. The service was top-notch, with exceptionally helpful and friendly staff, even if they came a bit early on checkout day. The location provided a glimpse into New York living, right next to the vibrant Times Square. The dining options were adequate and the facilities offered decent amenities.

Rooms

8.0

The rooms were decent-sized, clean, and neat with wireless internet access.

Service

9.0

The service was excellent, with friendly and helpful staff.

Location

7.0

The location, although eye-opening with some seedy aspects, was a true New York experience next to Times Square.

Dining

7.0

The dining options were adequate, though had to be paid for separately.

Facilities

8.0

The facilities provided decent amenities for a comfortable stay.

Greg

United States, February 2024

6.8/10

My stay at the hotel had its ups and downs. The rooms were a bit noisy, dusty, and with some maintenance issues, but overall clean and comfortable. The service was friendly, especially the shuttle driver. The location was convenient but gave a mixed first impression. The dining experience was mostly positive, with affordable and tasty options. The facilities were decent, but some room for improvement.

Rooms

6.0

The room I had was on the 4th floor, which unfortunately was noisy with people running up and down the hallway until late at night. The street noise and loud music from the lounge made it hard to rest. Despite the cleanliness issues like a dirty bedspread and dusty edges, the bathroom was kept clean. However, the broken shower head and paint chips on the walls were noticeable drawbacks.

Service

8.0

The staff, particularly Tony the shuttle driver, were a delight to interact with. Their friendliness and sense of humor added a nice touch to the service.

Location

7.0

The hotel is conveniently located on the south-east corner of Queens Blvd and Grand, near the subway with easy access to Manhattan. While the area might raise safety concerns at first, the proximity to MacDonalds and other amenities was a plus.

Dining

7.0

The dining experience was mostly enjoyable. Despite finding a hair in my egg, the overall meal was tasty and affordable, complemented by excellent service.

Facilities

6.0

The facilities provided were satisfactory, but improvements could be made. The carpet could use better cleaning with the Hoover and overall attention to detail.

friendly staff

noisy rooms

Edgar

United States, February 2024

7.6/10

I had a pleasant stay at the hotel. The rooms were clean and fairly spacious, although they had a slight smell of smoke even though I was in a non-smoking room. The service was top-notch, with extremely friendly and helpful staff, especially Oscar, the Bell Captain. The location was convenient, safe, and within walking distance of shopping areas. The dining experience was affordable and tasty, although a bit outdated. Overall, a great value for the money.

Rooms

8.0

The rooms were clean and quite big for a twin bed room. No issues with cleanliness or unwanted insect guests.

Service

9.0

The staff were so friendly and extra helpful!

Location

7.0

The location was safe both day and night, with easy access to shopping areas and public transportation. However, the experience was slightly marred by very noisy neighbors next door who were partying loudly.

Dining

7.0

The dining at the local diner was affordable and tasty, with excellent service.

Facilities

7.0

The facilities were adequate for my needs.

Stephen

United Kingdom, January 2024

8.4/10

My stay at this hotel was a mix of positives and negatives. The rooms, though slightly in need of redecoration, were decent in size and had comfortable beds, along with being equipped with essential amenities. However, there was a lingering smell of smoke even in the non-smoking room. The service was top-notch, with staff being extremely friendly, helpful, and accommodating throughout our stay, even going out of their way to assist us in early morning airport transfers. The location, while not the most picturesque, provided a glimpse into daily life in Queens, offering convenience and safety, especially for solo travelers. The dining experience, particularly in the Pop diner, was a delightful and affordable way to start the day, serving tasty meals with excellent service. Overall, the facilities were well-maintained, adding to the pleasant stay.

Rooms

8.0

The rooms were decent in size and had comfortable beds, equipped with essential amenities.

Service

9.0

The staff was extremely friendly, accommodating, and helpful throughout our stay, even offering early morning airport transfers.

Location

8.0

The location, though not the most visually appealing, provided a convenient and safe experience, giving insights into local life.

Dining

9.0

The dining experience, particularly in the Pop diner, was a delightful and affordable way to start the day with excellent service.

Facilities

8.0

The facilities were well-maintained, contributing to an overall pleasant stay.

Lily

United Kingdom, January 2024

7.0/10

My stay was a mix of positives and negatives. The rooms were clean, spacious, and equipped with essential amenities like a small fridge and hairdryer; however, there was an issue with smoke coming in from neighboring smoking rooms, making me uncomfortable during the night. The service was extremely accommodating and helpful, offering bag storage for a small fee, which was convenient for sightseeing. The location was diverse, offering a glimpse into NY living, but the surrounding area was not the most attractive. The dining experience was nice with a warm greeting from the staff, although the options were limited. Overall, a decent stay with some room for improvement.

Rooms

7.0

The rooms were clean, spacious, and had essential amenities like a small fridge and hairdryer, but there was an issue with smoke coming in from neighboring smoking rooms.

Service

9.0

The service was extremely accommodating and helpful, making my stay more convenient.

Location

6.0

The location was diverse, offering a glimpse into NY living, although the surrounding area was not the most attractive.

Dining

7.0

The dining experience was nice with a warm greeting from the staff, although the options were limited.

Facilities

6.0

A no-frills stay with decent facilities.

Mick

United Kingdom, December 2023

7.4/10

The hotel has its ups and downs. The rooms are tired but cleaned perfectly every day. Overall, the service was pretty helpful, with special thanks for package delivery by the maid. The location is convenient for airports and exploring New York City, but it might not appeal to everyone. Dining is good, especially for weekday lunch, and the facilities are decent.

Rooms

7.0

The room was clean, although it felt tired. The bathroom was tiny, and the bed was hard with unsupportive pillows.

Service

8.0

The service was overall pretty helpful, and I appreciated the special touch of package delivery from the maid.

Location

7.0

The hotel's location in New York's Borough of Queens is convenient for airports and exploring the city, but it may not suit everyone's tastes.

Dining

8.0

The dining experience is good, especially during weekday lunch, offering great value.

Facilities

7.0

The facilities are decent, meeting the basic needs of guests.

Julian

United Kingdom, August 2023

6.4/10

My stay at the hotel was a mix of positives and negatives. The rooms were quite large and facing Queens Boulevard, but unfortunately, mine had a lot of smoke coming in from nearby smoking rooms, forcing me to improvise for warmth. The location was convenient with easy subway access, although not without some inconveniences.

Rooms

5.0

The room was OK, but the carpet was really dirty, and there was a lot of smoke coming in from nearby smoking rooms.

Service

6.0

The service was a mix of extremely helpful and all business, with some rudeness regarding internet access charges.

Location

8.0

The location was a pleasant surprise, surrounded by safe neighborhoods with easy subway access to Manhattan.

Dining

7.0

Dining options were satisfactory, with good choices nearby including affordable options.

Facilities

6.0

Facilities were decent, but not outstanding.

Kevin

United States, July 2023

7.4/10

I couldn't have asked for a better stay! The hotel is conveniently located in the heart of Queens, close to everything you need, and the rooms are clean and quiet. However, the dining experience was a bit underwhelming, and the service had some hidden fees. Overall, a great value for the money.

Rooms

8.0

The rooms were spacious with lots of storage space and a refrigerator, perfect for storing snacks and drinks. I loved how they turned into a lounge at night, adding a cozy touch.

Service

7.0

The service was friendly overall, but there was a surprise fee for airport transfers. It felt a bit unexpected, but didn't take away too much from the experience.

Location

9.0

The location is superb, just minutes away from Manhattan and surrounded by all the essential shops and eateries. Being so close to public transportation was a big plus for exploring the city.

Dining

7.0

The breakfast at the hotel was enjoyable, with delicious pancakes and French toast to start the day right. The restaurant's modern setting behind the gas station was a unique touch.

Facilities

6.0

The hotel's facilities were sufficient for my needs, although nothing extraordinary. The pool area was decent, but there wasn't much else that stood out.

Pan American Hotel, New York

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